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Brompton Bicycle partners with Kliqxe to create the new source of truth in Customer Experience

  • charlessigmon
  • Apr 22, 2022
  • 1 min read

Updated: Feb 28

 
ABOUT BROMPTON

Since 1975, Brompton is a premium and unique bicycle manufacturer focused on city dwellers needing foldable bikes. Brompton’s bikes are still mostly handmade and popular worldwide for their unparalleled engineering.

 

🇬🇧 London, United Kingdom

CHALLENGE

Brompton, a premier bicycle manufacturer that builds the world’s coolest foldable bike needed help with their digital strategy. Plagued by a bespoke landscape with duplicate datasets, the need to consolidate and more efficiently digitize their customer strategy became a top priority. Especially given their global expansion!



SOLUTION

With the help of Salesforce and Kliqxe, Brompton went live with a mix of Consumer Goods and Manufacturing cloud solutions, coupled with integration to several mission critical systems including ERP. Today there is a real-time view of the dealer network and retail execution processes to improve sell-through to consumers. In addition, Brompton has a view on Order history, serialized assets and who they’ve been sold to, who’s been invoiced, who’s paid and who hasn’t, all within the same platform.

Profile of the engagement

  • 7 Countries deployed

  • 135 Users


Salesforce

  • Consumer Goods Cloud

  • Service Cloud

  • Manufacturing Cloud


Integrated to

  • Infor CSI

  • Docebo

  • DocuSign

  • Outlook

  • Real time shipping through Zenkraft (Salesforce AppExchange)

 

HQ in the UK, live in 2022!

 


Reach out to Keith Cochrane today to learn more about Kliqxe and how we can help you with your next Manufacturing deal!

 
 
 

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